The Portal Nyverra ITSM is an IT service management platform that brings together, in one place, day-to-day service desk and the governance disciplines of ITIL and ISO 20000.
Module interface in Portal Nyverra ITSM.
The module map
The platform is organized into tracks:
- Operations: Tickets, Approvals, WhatsApp, AI Assistant.
- ITIL: Problems (with groups and KEDB), Changes, Releases.
- Catalog and schedule: Service Catalog, Schedule.
- Knowledge: Knowledge Base (internal and public).
- Customers and contracts: Customers, Contracts and hour pool.
- Infrastructure and CMDB: Assets, Business Services, Downtime.
- Reports: Dashboard, Reports, CSAT.
- Governance: Traceability, Audit, Feedback.
- Administration: Users, Groups, Roles, Integrations, Automation and more.
Where to start
- Configure branding and SMTP in Settings.
- Model the Service Catalog and the Ticket categories.
- Define SLA, groups and permissions.
- Connect monitoring in Integrations.
- Enable the modules that make sense for your profile in Manage Modules.
Full series
We publish a guide for each module. Start with Tickets, move on to ITIL, connect the CMDB and finish with governance and reports.
Conclusion
A mature ITSM is not a set of loose tools, but an integrated flow. The Nyverra Portal delivers this flow end to end.
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