The service desk doesn't only happen in front of the computer. It happens in the hallway, in the data center, on client visits — and even after hours. With that in mind, Portal Nyverra ITSM took the next step: its mobile app for Android, now available on Google Play.

And there's more: along with the app, we organized the documentation for each module into practical articles — so your team can explore the entire portal, from day-to-day service to governance.

What you can do in the app

• Secure login: password + 2FA and biometrics (fingerprint/face) for quick access.
• Complete tickets: open, list, capture, handle, transfer, escalate, escalate N1→N2→N3, comment (internal note or public response), attach files and log time.
• Approvals on the go: the pending queue and the decision (approve/reject) directly from your phone.
• Dashboard and indicators: KPIs, trends and SLA in the palm of your hand.
• All modules: Problems/KEDB, Changes, Releases, CMDB/Assets, Catalog and Requests, KB, Clients/Contracts, Reports and governance.
• Offline mode: cached reading and a queue of actions resubmitted when the connection returns.
• Push notifications and deep links: one tap takes you straight to the ticket.

Available on Google Play

Download Portal Cliente ITSM from play.google.com/store/apps/details?id=br.com.portalcliente.itsm.

A complete ITSM — and now documented

The app is the entry point. Behind it, Portal Nyverra delivers end-to-end service management, aligned with ITIL and ISO 20000. And each module now has a dedicated guide, with concepts, flows, best practices and API:

Operations and ITIL

• Tickets — the heart of service delivery, with SLA and workflows.
• Problems & KEDB — root cause, workarounds and known errors.
• Changes — RFC, CAB, risk and rollback.
• Releases — releases with traceability.
• Approvals — governance without stalling service.

Catalog, knowledge and clients

• Service Catalog and Requests.
• Knowledge Base — internal and public.
• Clients and Contracts.
• Contact directory.

Infrastructure, CMDB and analytics

• Assets & CMDB and Business Services.
• Downtime Manager.
• Dashboard and Reports.

Governance and administration

• Traceability, Audit and Feedback.
• Users, Roles and Groups.
• Integrations, Automation and Modules.

Each module has a complete guide. You can find all of them in the Portal ITSM category and in the suggested articles under “Read also”.

Why this matters for your team

A mature service desk doesn't depend on being in the office. With the mobile app, technicians respond in the field; approvers decide from their phones; managers track SLA from wherever they are. And with documentation per module, adopting the portal becomes faster — each person learns what they need, when they need it.

Get started now

1. Download the app on Google Play and log in with your Portal account.
2. Explore the modules through the articles in this library.
3. Configure your operation: SLA, catalog, groups and automations.

Ready to take your service desk to the next level? Get to know Portal Nyverra ITSM and talk to us.